Refund policy

Returns & Refunds Policy

100-Day Money-Back Guarantee

We’re confident you’ll love our products. That’s why we offer a 100-day money-back guarantee.

If you’re not satisfied with your purchase for any reason, you may request a refund within 100 days of receiving your order, subject to the conditions below.

This guarantee is offered in addition to your statutory rights under UK consumer law.

Your Statutory Right to Cancel (UK & EU Customers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

To exercise your right to cancel:

  • You must notify us within 14 days of delivery

  • You then have a further 14 days to return the goods

If cancelled within this period, we will refund:

  • The full cost of the product

  • Standard delivery charges (if applicable)

Eligibility for Returns

Unopened Products

You may return unopened and unused products within:

  • 14 days under your statutory cancellation rights, or

  • 100 days under our money-back guarantee

Products must be:

  • In their original packaging

  • Unopened, unused, and in resalable condition

  • Accompanied by proof of purchase

Opened Products (100-Day Guarantee Only)

Due to hygiene and safety reasons, opened supplements cannot be resold.
However, under our 100-day money-back guarantee, we may offer a refund for opened products if:

  • The return request is made within 100 days of delivery

  • The product was purchased directly from our store

  • No more than a reasonable amount has been used (e.g. trial use)

Opened product refunds are issued at our discretion and may be limited to one per customer.

How to Start a Return

To request a return, please contact us at or go to your customer account area to initiate a return:

📧 contact@clnlabs.com

Please include:

  • Your order number

  • Reason for return

  • Whether the product is opened or unopened

If your return is approved, we’ll provide:

  • Return instructions

  • The return address

Returns sent without prior approval will not be accepted.

Return address:
Dinarchy Ltd T/A CLN Labs
Unit 26 Hoobrook Enterprise Centre
Silverwoods Way
Kidderminster
Worcestershire
DY10 1HB

Return Shipping Costs

  • Statutory 14-day cancellations: You are responsible for return shipping costs

  • Damaged, faulty, or incorrect items: We will cover return shipping

  • 100-day guarantee returns: Return shipping costs are the customer’s responsibility unless otherwise stated

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if:

  • Your item arrives damaged

  • The product is faulty

  • You receive the wrong item

Email contact@clnlabs.com with photos where possible, and we’ll resolve the issue promptly.

This does not affect your statutory rights regarding faulty goods.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Gift cards

  • Products purchased on clearance or final sale (where stated)

  • Products damaged due to misuse or improper storage

For hygiene and safety reasons, opened supplements are not eligible for return under the 14-day cancellation right, but may qualify under our 100-day guarantee as outlined above.

Exchanges

We do not offer direct exchanges.

If you’d like a different product:

  1. Request a return for your original item

  2. Place a new order separately

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method

  • Processing time: within 5 business days

Please note that banks and payment providers may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at contact@clnlabs.com.

Contact Us

If you have any questions about returns or refunds, please contact:

📧 contact@clnlabs.com