Terms of service

1. Overview

Welcome to CLN LABS.

These Terms of Service (“Terms”) govern your use of our website and online store (the “Services”), operated by CLN LABS (“we”, “us”, “our”). Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

By accessing, browsing, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not use our Services.

These Terms do not affect your statutory rights under UK consumer law.

2. Eligibility & Account Responsibility

To use our Services, you must:

  • Be at least 18 years old, or

  • Be using the Services under the supervision of a parent or legal guardian

You may be required to provide accurate and complete information, including billing, payment, and delivery details. You confirm that all information you provide is true, current, and complete.

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activity carried out under your account

You must not transfer or sell your account to any other person.

3. Our Products

We make every effort to ensure product descriptions, images, and information are accurate. However:

  • Product appearance may vary slightly due to device settings

  • Packaging and labelling may change from time to time

  • All product information is provided for general information purposes only

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities sold per customer or region

  • Refuse service at our discretion, where lawful

Our products are sold for personal use only and must not be resold or redistributed.

4. Orders & Contract Formation

When you place an order, you are making an offer to purchase.
A legally binding contract is formed only when we dispatch your order and send a dispatch confirmation email.

We reserve the right to:

  • Decline or cancel orders at any time before dispatch

  • Correct errors in pricing or product information

If an order is cancelled, any payment taken will be refunded in full.

Returns and refunds are governed by our Returns & Refunds Policy [LINK].

5. Prices, Payments & Billing

All prices are shown in GBP (£) unless stated otherwise.

Prices:

  • May change at any time

  • Exclude delivery charges unless stated

  • Include VAT where applicable

You agree to provide valid payment information and authorise us to charge the total order amount, including taxes and delivery fees.

Promotions are subject to separate terms and may be withdrawn at any time.

6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services

  • Customs processes

  • Events outside our reasonable control

Risk of loss or damage passes to you upon delivery.

This does not affect your statutory rights if goods are lost or damaged in transit.

7. Returns & Refunds

Your rights to cancel, return, or receive a refund are governed by:

  • UK consumer law

  • Our Returns & Refunds Policy, including our 100-day money-back guarantee

Nothing in these Terms limits your statutory rights.

8. Intellectual Property

All content on our Services, including text, images, logos, product names, designs, and media, is owned by or licensed to CLN LABS and protected under UK and international intellectual property laws.

You may:

  • Use the Services for personal, non-commercial purposes only

You may not:

  • Copy, reproduce, distribute, modify, or exploit any content without our prior written consent

All rights not expressly granted are reserved.

9. Optional Tools & Third-Party Services

We may provide access to third-party tools or services that we do not control.

These are provided “as is” and “as available”, and we accept no responsibility for their content, availability, or performance.

Use of third-party tools is entirely at your own risk.

10. Third-Party Links

Our Services may contain links to third-party websites.

We are not responsible for:

  • Third-party content

  • Their terms, policies, or practices

  • Any loss or damage arising from their use

Please review third-party terms carefully before engaging with them.

11. Relationship with Shopify

CLN LABS is powered by Shopify. However, all purchases made through our store are made directly with CLN LABS, not Shopify.

Shopify is not responsible for:

  • Product quality or safety

  • Fulfilment

  • Refunds or customer service

You expressly release Shopify from all claims arising from transactions with us.

12. Privacy & Data Protection

Your personal data is handled in accordance with:

  • Our Privacy Policy

  • Shopify’s Privacy Policy

We process personal data in compliance with UK GDPR and applicable data protection laws.

13. Feedback & Reviews

If you submit reviews, comments, or feedback, you grant us a non-exclusive, royalty-free, perpetual licence to use that content for marketing and operational purposes.

You confirm that:

  • You own or control the content you submit

  • Your feedback is accurate and lawful

We reserve the right to remove content that breaches these Terms.

14. Errors & Omissions

Occasionally, information on our Services may contain errors relating to pricing, availability, or descriptions.

We reserve the right to correct such errors and cancel affected orders with a full refund where applicable.

15. Prohibited Uses

You must not use the Services:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To transmit harmful, misleading, or offensive content

  • To interfere with site security or functionality

We may suspend or terminate access for violations of these Terms.

16. Termination

We may terminate or suspend access to the Services at any time where permitted by law.

Sections that by their nature should survive termination shall remain in effect.

17. Disclaimer of Warranties

Nothing in these Terms excludes or limits warranties implied by UK law.

Except as required by law, the Services and products are provided “as is” and “as available”, without additional warranties.

18. Limitation of Liability

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any matter that cannot be excluded under UK law

Subject to the above, we are not liable for indirect or consequential losses, including loss of profits or data.

19. Indemnity

You agree to indemnify and hold harmless CLN LABS and Shopify against claims arising from your breach of these Terms or misuse of the Services.

20. Severability

If any provision is found unlawful or unenforceable, the remaining provisions shall remain in effect.

21. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

22. Changes to These Terms

We may update these Terms from time to time.
The latest version will always be available on this page.

Continued use of the Services constitutes acceptance of updated Terms.

23. Contact Information

Questions about these Terms should be sent to:

Email: contact@clnlabs.com
Trading Name: Dinarchy Ltd T/A CLN Labs
Business Address: Unit 26 Hoobrook Enterprise Centre, Silverwoods Way, Kidderminster, Worcestershire, DY10 1HB.
Company Registration Number: 10561424
VAT Number: GB284054305